Information
All patients are required to provide contact details, including full name, address, telephone number, and email, to secure an appointment.
Depending on the treatment, all clients must complete a consent and medical form before or at their first appointment.
All information will be treated as confidential and protected in accordance with Data Protection legislation.
Patient information will not be shared with third parties without permission, and you will not receive unsolicited information from us.
Appointments
A deposit is required to book an appointment.
Deposits are non-refundable.
Deposits are only redeemable against the specific treatment booked; they cannot be transferred to a different treatment or used to purchase products.
Please give a minimum of 48 hours notice to cancel or move your appointment, please contact us on 07917 654765. If less than 48 hours notice is given there is a cancellation charge of 50% of the treatment cost.
Please note that failing to see or receive an appointment reminder message/email will not be an accepted reason for not attending your appointment and the cancellation fee of 50% of the treatment cost will be charged.
If you fail to attend your appointment without giving any notice, we will require full payment of your next treatment before the appointment.
Routine review appointments are offered as a courtesy two weeks after treatment with botulinum toxin. No additional treatment or ‘top-up’ is provided once the review period of two weeks has passed.
New patients are seen for consultation and assessment, except with prior arrangements; treatment is not provided on the first visit.
Children
We do not treat children or young adults under the age of 18.
Please do not bring children to the clinic; they cannot accompany you into the treatment room.
Payment
You will be advised of the full costs of any treatment plan proposed and agreed, including that of any maintenance treatment, before any treatment is undertaken.
Payment is taken in full at the time of treatment.
Simply Health Cotswolds accepts cash or major debit and credit cards.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of;
- consultation and assessment
- provision of information and advice
- safe treatment with evidence-based products
- follow-up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service, factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Feedback
We appreciate any feedback, both positive and negative. Feedback is used to review and improve the quality of service. You may submit feedback verbally or by email.
Complaints
If you have a complaint, please inform us as soon as possible, and we will make an appointment for you to be seen.